Support

We’re sorry you’re experiencing issues with one of our games.

To help us resolve the problem, please send us a support request by clicking the button below. Be sure to include as many details as possible about the issue, and we’ll do our best to address it in the next update.

Alternatively, feel free to browse our FAQ section below, where you might find solutions to common problems.

Thank you for your patience and support!

SUBMIT SUPPORT REQUEST

FAQ

ISO Sound not working

If you’re not hearing any sound while playing games on your iOS device, it’s often due to the specific sound channel used by games being muted. iOS devices have multiple volume controls, so it can be easy to miss one.
Here are some steps to troubleshoot:

Check the volume settings: Make sure your device’s volume is turned up. Double-check both the main volume and the media volume (used by games and apps).

Mute switch: Ensure the side mute switch (if your device has one) is turned off. If your device doesn’t have a physical mute switch, you can find the virtual mute option in your device’s Control Center or under Settings > Sound & Haptics.

Do Not Disturb mode: Ensure that “Do Not Disturb” is not enabled, as this can silence notifications and sound in some cases.

Following these steps should help restore game audio.

Suddenly Crashes on Boot

If the game was previously working fine but is now crashing on startup, your device might be running low on memory.
Here are some steps to fix the issue:

Close background apps: Try closing any apps or software you aren’t actively using to free up memory on your device.

Restart your device: A simple restart can help clear temporary data and refresh system resources, which might resolve the crash issue.

Check for updates: Ensure both your game and iOS are up to date, as updates often include performance improvements and bug fixes.